Posted by Syndri on the Customer Service forum: http://forums.worldofwarcraft.com/thread.html?topicId=22048397469&sid=1

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We’re aware that many players have experienced difficulty completing the achievement “’Tis the Season” and the quest “Metzen the Reindeer.” While the Game Master department will not be in a position to grant credit for this achievement or quest, here are a few tips to help you complete them on your own.

‘Tis The Season

We’ve received many reports of players not receiving the “Tis’ the Season” achievement despite meeting the listed requirements (eating Graccu’s Mince Meat Fruitcake with 3 pieces of Winter Clothing equipped), and this is most often related to “broken” Winter Clothing.

To ensure that you are able to receive this achievement, please check the durability of your Winter Clothing and repair any broken pieces prior to eating Graccu’s Mince Meat Fruitcake. If any pieces of equipped Winter Clothing are broken at the time that Graccu’s Mince Meat Fruitcake is eaten, you will not be eligible for the “’Tis the Season” achievement.

Metzen the Reindeer

We’ve also received a number of reports that Smokywood Satchels do not always include a Pouch of Reindeer Dust if received while in a raid group. Unfortunately, without the Pouch of Reindeer Dust, the quest “Metzen the Reindeer” cannot be completed.

To guarantee that your Smokywood Satchel contains both Metzen’s Letters and Notes and the Pouch of Reindeer dust, please make sure that you are not in a raid group when you accept this quest. If you have this quest in your log currently but are unable to complete it due to the missing quest item, please abandon the quest and accept it again while not in a raid group.